Convoso Contact-Center-Compliance-News

FCC Seal_Convoso compliance newsAt its June 8 Open Meeting, the Federal Communications Commission set out an NPRM [Notice of Proposed Rulemaking] with proposed rules intended to strengthen consumers’ rights on consent for robocalls and robotexts, as well as requirements for callers and texters to honor revocation of consent within a dramatically shortened period of 24 hours from receipt.

The FCC actions build on prior rulings for robocalls and robotexts established by the TCPA [Telephone Consumer Protection Act], which requires prior express consent to call or text consumers.

The FCC press release states that the NPRM attempts to close loopholes by “codifying and strengthening the consumers’ right to revoke consent to receive robocalls and robotexts in any reasonable manner including using words such as ‘stop,’ ‘revoke,’ ‘end,’ or ‘opt out.'”

Further, it proposes the consumer be empowered to “revoke consent by text message, voicemail, or email to any telephone number or email address.”

The proposal would also require wireless providers to honor their customers’ requests to cease robocalls and robotexts.

The comment period for the NPRM is 30 days from the published date, with a 45 day period for replies to comments.


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DISCLAIMER: The information on this page, and related links, is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

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