Aragon Research has recognized Convoso as a “Hot Vendor” in AI for the contact center.
In their 2022 report, Hot Vendors in AI for the Contact Center, Aragon researchers discussed how real-time intelligence is accelerating productivity for contact centers. The report identifies Convoso as a vendor making a difference in the contact center AI market.
About the Award
Convoso IVA is an omnichannel, no-code virtual agent that uses natural language understanding to predictively respond to prospect requests, schedule appointments, answer questions and qualify leads before passing them on to live agents. With its omnichannel approach, Convoso can also power drip campaigns, follow-ups and other text-based interactions to augment dialing campaigns and drive even stronger results for customers.
What makes Convoso a hot vendor is both the incorporation of AI into its already robust dialer software, and the fact that its IVA has a powerful auto-intent detection. Convoso has always been committed to powering conversations at scale, and the incorporation of IVA technology will further support that focus.
About Aragon Research
Led by Jim Lundy, Aragon Research is a leading industry analyst in the conversational AI space. For several years Jim and the team have been very focused on how AI and automated assistants will impact contact centers and the way customers interact with businesses. Aragon Research believes that the next frontier for the contact center will be the adoption of AI-driven automated agents and that organizations should adopt those technologies to boost efficiency and provide more seamless customer experiences.
Stay tuned for more news on the launch of Convoso’s latest innovations in omnichannel IVA!