Customer Success
What our Customers are Saying
How Convoso Supports Customers' Success
A strong support system enables contact centers to get the most value from the platform and drive efficiencies that improve ROI for their companies.
Featured Stories
Customer Success Stories and Testimonials
We decided to make the switch to Convoso when we recognized that we needed more. We switched when we had so many leads sitting and not being called. We switched because we had call center agents' constantly turnover and we needed better productivity.”
Aaron Culbertson
Executive VP
HomeCraft Gutter Protection
Switching to Convoso has been absolutely great – everything from the look, the feel of the platform, to the experience, customer service, and the higher tier management.
Chris Robinson
Founder, Ascent Mortgage Group
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This Dialer has it ALL!! We spend less time waiting for calls and no other system has this kind of connect rate!! Love it. It has lead management and tons of features that help optimize your operation and minimize the need for an admin to run it.
Mike
Trimax Realty & Loan via Capterra
I really appreciate the metrics that are available. There are a variety of KPIs and they're all really valuable to the ultimate profitability of the business. Profitability for me is everything.
John Gallagher
CFO, Call center operation in solar industry
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Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.
Renauta
The Unicorn Group via Capterra
Top notch predictive dialer. It's really impressive.
Nate
Telemoc via Capterra
[Convoso has] a system that can produce more sales at the best times. What I really enjoy is the SMS feature and the email drip campaigns, because they actually are texting and emailing in the background and grabbing customers digitally rather than calling...Convoso brings the business to you rather than making you go out after it.
Chris Cantrell
Agent, US Health Advisors
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Relying on the stability and up-time performance of their platform, we’ve been able to grow from just a handful to over 50 agents using Convoso. It has helped us tremendously with managing our inbound calls and accounts.
Anderson Schoenrock
CEO, ScanDigital
Convoso's system and team are amazing! I love how flexible the system is. Their team really goes above and beyond for customers.
Holly
Car Guardian via Capterra
Convoso’s Workflow Automation increased our list penetration rate by over 30%.
Billy Ness
Owner, Bradley Lead Group
See customer story It's very easy to use. We were not having any problems in contacting our clients since it is reliable. I highly recommend using the dialer to make calls, especially for an outbound campaign account.
Anonymous Reviewer (Reliability)
via Capterra
By far my favorite thing about Convoso is when I needed something done, the feature request was handled quickly and effectively.
Brandon Bowsky
President, Number One Health
Previously, our redial capability greatly hindered performance and ROI - we were dialing through too many leads inefficiently. We optimized the disposition-based redial workflow, and attached automated remarket strategies within Convoso, such as email drip automation. The robust caller ID management has made a big difference.
Kyle Andersson
Director of Operations, Digital Market Media
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Made the switch from Five9, and we're glad we did! Our main reason for switching was because we felt like a small blip on Five9's radar when it came to customer service. Convoso promised much more hands-on customer service and tech support, and they have delivered! Great customer service!
Zach
NowInsured via Capterra
Convoso’s support team is really good, and they bend over backwards for us. The communication is excellent.
Director of Lead Generation
University Bound
See customer story
Convoso satisfied everything on our checklist and did so at an affordable cost. And we ended up getting more than we expected.
Peter Reifsnyder
Director, Innovation & Growth, VSA
See customer story
Easy to use, amazing support! Customer rep reaches out to help optimize your account. My call lists last a lot longer and the dial thresholds really help control your data. Reporting is amazing and the customizable dashboard is awesome as well!
Marissa
Enver Solar via Capterra
I like working with vendors that are aligned with our goals. I feel like Convoso is a perfect fit with us.
Eric Mulvin
Co-owner, Pac Biz
Watch video See customer story An excellent piece of software that has lead to increased productivity and leads using automation. The number of leads that get generated and converted after using this software has been astronomical. We love the clean and intuitive UI and the way reports get exported in a timely manner.
Anonymous Reviewer (Productivity)
via Capterra
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