Convoso Call Center Technology
FAQs

Convoso charges by seat and on a per minute basis. We work with each individual team to build a package that is best suited for your business needs and success.

Convoso provides a robust unified communications platform built for small to enterprise level contact center operations. We provide rapid deployment solutions that are equipped to easily replace even the most complex phone systems – with solutions that also help make the transition for your business as smooth and easy as possible.

Convoso is built on an open API which makes integrations quick and easy with any major 3rd party CRM or support/ticketing systems your business already uses.

Convoso’s cloud-based system is quick and can be easily deployed within one business day. Now you can minimize hassle and start operating a fully functional contact center within hours.

Convoso’s system’s infrastructure has a seamless architecture with fully geo-redundant data centers guaranteeing your operation receives a 99.99% uptime of service.

Convoso’s ease of use is why so many are so fascinated to switch over to a browser based software to help operate their call center. All an agent needs is an internet connection to login to the system. Access the system at your best convenience–whether that be computer, tablet, or smartphone.

Convoso does not charge for storing call recordings. We typically hold call recordings for up to 30 days and have numerous delivery options available for you.

Convoso customers routinely praise us for our top notch call quality. This is because we provide all our customers with tier 1 carriers, like AT&T, Verizon and L3 to ensure that they always have the best call quality every single time. With that, we offer local and toll free numbers to all our clients.