Predictive Dialing Strategy Tip to Increase Contact Rates and Support Compliance

Predictive Dialing Strategy Tip to Increase Contact Rates and Support Compliance

July 31, 2020 | Convoso

Is your dialing strategy effective AND compliant?

From the Convoso Video Vault

In less than 2 minutes, Bobby Hakimi, Convoso Co-Founder and Chief Product Officer, talks about one impactful dialing strategy that increases contact rates for predictive dialers while staying in compliance with TCPA.

At the 2020 Lead Generation World conference, the Convoso marketing team stopped Bobby and asked him to share a tactic for call centers to dial leads more efficiently.  It’s all about automating cadence. 

Watch the video on predictive dialing strategies or read the transcript below.

“Hi. My name is Bobby Hakimi and I’m the Chief Product Officer with Convoso. I’m here to talk about the different dialing methods that we have, and how predictive dialers nowadays don’t have an efficient way to still accomplish [dialing] without affecting the leads that they’re calling. 

“Typically, any of the dialers out there now—they dial every half hour, every hour, depending on which status [they have]. They may change that, but ultimately it’s a repetitive thing: calling every hour, every three hours, and it goes on and on and on.

“And, if you think about it as a consumer, you keep getting a call every hour, it’s very frustrating and you start ignoring that call. 

“What we have implemented is a system, a cadence, where we may be aggressive at the beginning—the lead gets posted, we call them in real time, and then we may call them 10 minutes later, 30 minutes later, an hour later. And as the call count increases, we increase the time between the calls to maybe 3 hours, 4 hours, 2 days, 5 days—where we still call them as much as we need to, but we’re not affecting the lead we’re calling, we’re not annoying them, and we’re still getting as much as we would by calling them over and over. But, you’re not getting in trouble. 

“Because if you harass people, that causes lawsuits. And with the TCPA rules nowadays, that [dialing cadence] is a more effective way. 

“We have the technology to accomplish this without affecting customers.”

How Predictive Dialers Work

Learn more about how predictive dialers work, the benefits, and what to look for when choosing the best predictive dialer software for your company.

Read the article
How Predictive Dialers Work
Download our top content

Reach More
Leads, Make
More Money

Introducing Convoso,

the #1 auto dialer for

sales & lead gen teams

Reach more leads faster and skyrocket your sales team's revenue

Learn how you can 3x contact rates

Book a demo

Get the #1 blog for sales & lead gen teams
Keep up with contact center tips & trends, best practices & strategies, AI tools, TCPA Compliance, and more
Skip for now
*Hold onto my email address for blog content and other relevant info. We do not share emails with third parties.

Related Post

Let's get the conversation started.

Schedule Demo
mofu script info

Download our exclusive guide

Outbound Strategies to Accelerate Lead Efficiency