Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
How To Develop An Effective Sales Development Playbook

One of the biggest challenges facing high velocity sales organizations is ensuring that there is consistency throughout the process, from one rep to another. With so much money invested in

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The Only Lead Generation Metric That Matters

There are lots of things you need to keep track of when managing an outbound sales program. There is, however, one metric that should be tracked above all others. Qualified

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5 Tips for a Powerful Sales Script

In the high volume, high velocity world of outbound sales development, creating consistent, effective ways for your sales reps to engage with and succeed with prospects is crucial. This is

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How Cloud Based Technology Can Help Improve Your Recruiting Efforts

Businesses have always attempted to recruit the best talent. That’s because the estimated financial gain of hiring a top performer is 10-100x the employee’s compensation, which translates into significant value

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Cold Calling Is Dead (And Other Lead Generation Myths)

“Cold calling? Cold calling is dead!” “When it comes to sales, it’s all about numbers. More calls, more sales.” “Salespeople? They all sound the same.” Does any of this sound

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The 7 Frustrations of an Outbound Sales Manager

Nothing is more frustrating for an outbound sales manager than profits plummeting and your sales force growing disillusioned due to unsuccessful sales calls. At times like these, the person in

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How to Create a Good Outbound Call List

Businesses have always attempted to recruit the best talent. That’s because the estimated financial gain of hiring a top performer is 10-100x the employee’s compensation, which translates into significant value

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Understanding TCPA: The Telephone Consumer Protection Act

In 1991, widespread public frustration with unsolicited sales calls (and the automatic dialing technologies they used) led Congress and President George H.W. Bush to pass the Telephone Consumer Protection Act

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Using Data to Improve Results

Your lead generators, sales staff, and managers are all working hard to keep the funnel moving and make your targeted projections when it comes to customer sales. But in the

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3 Rules for Creating a Message That Sticks

Imagine you’re at work, and a co-worker drops by your cubicle to tell you about their latest exercise routine. You’re very busy, and the last thing you want is a

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3 Tips to Creating a More Powerful Message

Imagine yourself as a little kid, sitting around a campfire late at night. Someone is telling a story, and as the flame flickers, and the smoke floats through the crisp,

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4 Ways to (Ethically) Get Someone To Call You Back

Is there anything more frustrating to a salesperson than a silent phone? Your lead generators have passed on strong potential customers, and your well-trained sales staff has reached out with

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How to Win the Sale in the First 30 Seconds

Imagine this: you’re in an elevator, going from the top floor of an office building to the ground level. After exchanging smiles and polite “hellos” with the person sharing your

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5 Mistakes Salespeople Make

It’s a classic Charlie Brown situation: Charlie stands on the pitcher’s mound, shoulders slumped after another loss. He turns to outfielder Lucy and cries, “It’s just not right! How could

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5 Tips to Help Your Sales Team Achieve a Faster Response

The last thing you want sales to be is a waiting game. While strong lead generation is a good start to a consistently successful sales cycle, shortening the response time

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