Convoso Blog
How to Train Outbound Call Center Agents [Comprehensive Guide]
Agent training is a huge part of call center life. In fact, in an industry that suffers the most from agent turnover, agent training should be viewed as everything. But …
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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.
Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities.However, a …
Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)
Bradley Lead Group used Convoso’s call center software to reach new heights as a business, including increasing contact rates by 30% and reducing customer wait times by 50%. Bradley Lead …
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[QUIZ] Is Your Outbound Sales Team Maximizing Productivity?
Are your outbound sales team efforts optimized for productivity? If it took you some time to think it through…then odds are your team isn’t working up to their full potential …
[QUIZ] Is Your Outbound Sales Team Maximizing Productivity? Read More »
Sales Velocity: Your Most Important Outbound Sales Metric
As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and …
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What Is a PBX? And Why Your Call Center Needs It Today.
As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to get. …
What Is a PBX? And Why Your Call Center Needs It Today. Read More »
Questions You Need to Ask Your Call Center Software Provider
In a crowded sea of call center software providers, how do you accurately differentiate which provider will suite all of your business’ needs the best? As a call center manager, …
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The Six Must-Haves for Inside Sales People
Looking for the right sales characteristics in the flood of technological improvements, along with the drastic differences in the emerging millennial workforce, has become much harder than previous decades. So what …
How SaaS, PaaS, and IaaS Definitions Affect Your Call Center
SaaS, PaaS and IaaS: No, these aren’t Frank Zappa’s triplets. They’re actually different categories of cloud services. Today, it’s easy to get overwhelmed by the “cloud”. After all, it’s a broad …
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The Ultimate Guide to Using Call Center Dialer Software
Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone numbers (“lead lists”), and …
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7 Must Know Tips To Improve Your Cold Calling Today
Cold calling has often been likened to bull riding. The first eight seconds are the toughest, but if you can get through that period your prospect will calm down and …
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Customer Success Story: University Bound
Convoso’s interview with Jon Wigand, Director of lead generation for University Bound… Challenges Before Convoso The biggest challenge University Bound faced prior to Convoso was keeping their agents always on …
10 Ways to Instantly Motivate Your Millennial Call Center Agents
The year is 2025, and over 75% of the labor force is millennials or Gen Y…are you prepared? Millennials, or those ages 18-34 in 2015, are intrinsically different from older …
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Top Outbound Call Center KPIs
Top Outbound Call Center KPIs If you’re managing an outbound call center, the issue isn’t really whether or not to measure operations. Rather, the issue is finding the right types …
Convoso Exhibits at TechFair LA: Largest Job Fair in Los Angeles’ History
Over the past few years, a budding tech industry has taken off in Los Angeles. Many companies have flocked to the “Silicon Beach,” along with them came hungry job-seekers. Last …
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