How One CEO Made His Contact Center a Home

It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors…

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How to Create The Perfect Cold Calling Script For Call Centers

When was the last time you sat through a cold call? …Probably was a very, very, very long time ago. With today’s advanced customer expectations, you will be lucky to…

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How to be Successful in Outbound Sales

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult. Acquiring and learning any…

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Sales Velocity: Your Most Important Outbound Sales Metric

As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and…

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6 Ways to Keep Outbound Sales Reps Motivated

Let’s face it – outbound sales can easily become monotonous and frustrating. You spend hours doing the same thing again and again, you face constant rejection and you’re measured on…

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The Emerging Technology Stack for Outbound Sales

The sales world is going through tremendous evolution right now. Increasingly data is driving decisions, and significant investments are being made in an effort to enhance performance, multiply productivity and…

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Making Outbound Sales Work

The following is an excerpt from our white paper Unlocking The Door to Successful Lead Generation. Much has been written about the death of cold-calling and the end of outbound…

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How to Create a Good Outbound Call List

Lists are the cornerstone of a good B2C sales strategy. But with the plethora of choices the Internet provides, how do you know you’re getting the lists that best suit…

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The 7 Critical Attributes of an Outbound Call Platform

Outbound calling–initiating from a call center agent to a potential customer on behalf of a client–can provide numerous benefits to small and mid-sized businesses, from more targeted marketing, to cost-effective…

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