Convoso Blog
Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Boost Dialing Productivity by Asking Your Dialer Manager the Right Questions
If you’re running a lead gen or outbound sales operation, your bottom line is always going to be top-of-mind. But to get your ROI where it needs to be, you …
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The Top 5 ½ Reasons Why Your Cost Per Acquisition Is Too High and How to Lower It – Workshop Recap & Video
For many call centers, there’s a simple way to assess performance: with a quick look at Cost Per Acquisition (CPA). However, for as important as that single metric is for …
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