Our Specialties

Customizable Dashboards

Now you can get customized data and performance reports - instantly. The Convoso dashboard collects and displays statistics in real time. Track and compare the success of individual agents, lists, and campaigns. Use performance data to improve handling time, raise customer satisfaction, and meet service level agreements.

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Workflow Automation

Never miss out on a lead again. Use Convoso to calculate the perfect time to call each individual, with custom triggers based on your lead information and business model. Stagger scheduled calls to reach out to customers again and again, without getting answer phone messages or becoming predictable.

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Light CRM

Convoso uses a built-in CRM system that’s designed for closing sales. See which leads are most promising and add them to targeted campaigns. Show your agents live lead information for every call. Schedule callbacks to catch leads at the perfect time, and track which campaigns perform best.

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Answering machine detection

The advanced algorithms of our answering machine detection (AMD) capabilities have been fine-tuned from years of analysis and billions of calls. Our dialer quickly determines if an answered call is a human voice or actually voicemail, and then screens it out so your agents spend time having real conversations on live calls.

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Dynamic scripting

Imagine if you could speak to every customer personally, remember their purchase history, and know exactly what product they need next. Our dynamic, smart scripts adapt to each individual caller. When callers answer questions, the conversation script updates in real time with Convoso's call scripting software – and so does your CRM.

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Local caller ID

People pick up the phone when they recognize a local number. That’s why Convoso offers local caller ID. Contact your leads by calling from their area code. Choose a caller ID name and number for each call. Be local – anywhere.

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Call Center Lead Management

Convoso uses a built-in CRM system that’s designed for closing sales. See which leads are most promising and add them to targeted campaigns. Show your agents live lead information for every call. Schedule callbacks to catch leads at the perfect time, and track which campaigns perform best.

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Multi-Campaign Login

No more downtime while your agents wait for calls or switch campaigns. With multi-campaign login, agents can work on several campaigns at once. You can even set up A/B testing to compare different scripts for the same campaign.

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Workflow Dialing

Never miss out on a lead again. Use Convoso to calculate the perfect time to call each individual, with custom triggers based on your lead information and business model. Stagger scheduled calls to reach out to customers again and again, without getting answer phone messages or becoming predictable.

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Dial Level Scheduling

Find out when your leads are most responsive, and tailor your dial level to them. Adjust dial level hour by hour to make more successful connections and follow your contacts’ schedules. Test aggressive dial levels and learn which strategies work best.

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Follow-the-Sun Dialing

Call your contacts at a time that works for them. Once you set up dialing schedules, Convoso’s follow-the-sun system selects each lead at the time of day when they’ll be most responsive. Now you can improve customer satisfaction and sales with well-timed, considerate calls.

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Powerful Reporting Capabilities

Quickly find out which lists, lead sources and agents are performing—and which aren’t. A wide range of filters lets you easily set the reporting criteria to get the information that you need.

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Convoso has lowered our agent wait times between live calls from 30 seconds to 15 seconds and their real time reporting enables us to make necessary changes on the fly to keep performance at peak levels. As a result, we’ve increased productivity across our customer programs by 26%.

– James Anderson | CEO, Sales Gen

Why Convoso?

Dedicated Product Expert

Our hands-on approach ensures you're getting the most out of the Convoso solution.

Contact Rate

Most customers boost contact rates by at least 30% with Convoso's innovative technology.

3rd Party Integrations

Open API makes it easy to integrate 3rd party apps with our powerful software.

Affordable

Our monthly contracts are designed to help you make money not lose it.

Reliability

Powerful, secure cloud-based solutions with maximized up-time.

Intuitive Automated Software

Streamline workflows and manage leads, reporting, agents, and more in one end-to-end platform.

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Learn how you can maximize both compliance and productivity in your call center.