About Convoso: Innovating contact center solutions since 2006

Nima Hakimi is the Chief Executive Officer and Co-Founder of Convoso, the leading AI-powered contact center platform for revenue teams, launched in 2006. Nima is passionate about helping Convoso customers grow, and leads with a persistent focus on supporting their success. Staying on the front edge of technology to better serve customer needs has meant custom building functionalities, spearheading new product development, and guiding Convoso's advanced conversational AI solution, Voso.ai, to launch. Under Nima’s leadership, Convoso is expanding into new growth markets, and developing future forward products to enhance the productivity and performance of success-driven companies. Nima is an active leader in the industry and is sought out as a panel speaker and advisor, where he regularly shares his knowledge and experience about best practices, compliance, and strategies for sales and lead generation teams. As a board member of the Responsible Enterprises Against Consumer Harassment (REACH), Nima advises on helping contact centers in the lead generation ecosystem to be compliant as well as profitable. Fun Fact: Nima is a long-time mega fan of the Los Angeles Lakers.

As Convoso's Chief Product Officer and Co-Founder, Bobby Hakimi is the mastermind behind our software and technology, and the visionary for future products and innovations. His passion for new technologies drives him to constantly think outside the box, searching for the next BIG IDEA. His commitment to innovation has led Convoso to be the fastest, most powerful contact center solution available for sales and lead generation teams. Bobby has assembled a bright, driven, and determined in-house development team whose main goal is to create solutions with proven results. Prior to launching Convoso in 2006, Bobby had over a decade of telecommunication experience. Fun Fact: One of Bobby’s hobbies and passions is aquariums and taking care of rare fish.

Phi Le joined Convoso in 2013, and has become an essential member of the leadership team. Along with establishing the core technology system, he is in charge of the development and implementation of the software. Prior to Convoso, Phi had over 15 years of technical experience in software R&D and has the unique perspective of seeing solutions from a business perspective. He values hard work while promoting a collaborative environment for his team as well as the whole Company. Fun Fact: Phi is an avid traveler who tries to travel at least once a month. He also speaks Vietnamese, German, French, Dutch and English!

Abhisek Tibrewal is the Chief Financial Officer at Convoso. Abhisek brings years of leadership experience advising and managing financial operations and strategy across numerous industries at various stages of growth, including technology, digital media, food waste, retail, and transportation. He has a proven track record of creating and implementing financial plans, models, and forecasts, ensuring compliance and accuracy of financial statements, and securing clean audit reports from Big 4 firms. Fun Fact: Abhisek is a foodie and is always ready to hit the road to try really good food.

Natalie Peled David is the Senior Vice President of Revenue at Convoso, where she leads the company’s go-to-market and growth strategy, ensuring our customers achieve maximum value from our innovative solutions. With 16 years of experience in B2B technology, Natalie has a proven track record of building and leading high-performing GTM teams in both US- and Israeli-based firms. At Lattice, she spearheaded strategic enablement initiatives to optimize GTM effectiveness and customer-centricity. At PX, a MarTech platform, she owned revenue growth, developing scalable playbooks for sales, onboarding, and customer success, resulting in increased customer retention. Natalie's background includes deep expertise in marketing and attribution technology, as well as programmatic and performance marketing, giving her a unique perspective on driving measurable results. Natalie is passionate about building high-impact teams, fostering collaborative cultures where individuals can thrive and grow, and driving sustainable growth through operational excellence. She holds an MBA from Tel Aviv University and a BA from Emory University.

Ruchi brings more than 20 years of product leadership at the intersection of technology and customer experience. She specializes in helping businesses achieve product-market fit across high-growth sectors including Conversational AI, Generative AI, Agentic AI, CCaaS, UCaaS, and collaboration, with experience spanning the full product lifecycle—from scaling and modernizing global product portfolios to building entirely new categories from concept to general availability. By building high-impact teams, she has led go-to-market motions and strategic partnerships that accelerate adoption and drive sustainable growth. Prior to joining Convoso, Ruchi held product leadership roles at Kore.ai, Mitel, Five9, and Cisco Systems; at Kore.ai, she was instrumental in launching the AI for Service portfolio, which earned “Leader” recognition from Gartner, Forrester, and Everest Group. She holds an MS in Electrical Engineering from Stanford University.

Daniel brings over twenty years of product and product-marketing experience in the CX industry, leading teams in GTM strategy, messaging and positioning, global sales and partner enablement programs, thought leadership, and impactful storytelling. His diverse, international background as a B2B SaaS leader spans start-ups to enterprise environments. Daniel is dedicated to exploring the intricate interplay between innovative technology and human engagement, pushing the boundaries of AI and human conversations. He has a passion for understanding the evolving dynamics of lead generation, sales, and marketing.

Jeff Ducharme is a growth-focused sales and partnerships leader with extensive experience in CCaaS, UCaaS, AI, and emerging technologies such as Private 5G. Before joining Convoso, he held senior roles including GTM Operating Partner at Advanced Technologies Brokerage & Consultancy, VP of Enterprise Sales at Alef, and Regional Vice President of Sales at Vonage, where he built and scaled high-performing sales teams across multiple markets. With an MBA from Keller Graduate School of Management, Jeff brings a proven track record of driving revenue growth, building strategic partnerships, and helping innovative tech companies enter and scale in new markets.

Eric brings 30 years of experience in human resources leadership from diverse industries including hi-tech, retail, adventure tourism, and hospitality. He has demonstrated success in all aspects of people strategy, from talent acquisition and employee engagement to organizational design and building inspiring work environments. Prior to joining Convoso, Eric focused on talent growth & development with the GTM & Technology Teams at Interactions LLC, a conversational AI start-up. Earlier in his HR career, he worked with Kalpana Inc., a small start-up that invented the first multiport ethernet switch, where he helped the company transition into Cisco Systems via acquisition. Eric went on to help grow Cisco into a world class organization by working with the teams for CTO, CEO, Biz Dev, and WBU. While at Apple for nearly 10 years, he focused on scaling their Online & Retail Sales & Service team across the Globe, in the period prior to the iPhone, iPad, and current Mac line. Eric holds a BA in Organizational Effectiveness from California State University, Chico, and graduated from the Bryce Harlow Institute of Government Affairs at Georgetown University. Eric is deeply passionate about people and designing teams with intention and purpose, empowering leaders and team members to be the best version of themselves, and celebrating team and company success through talent and servant leadership.

Paul St. Clair, J.D., is the Head of Compliance at Convoso, where he drives regulatory strategy and a culture of compliance. With over a decade of experience in regulatory and government affairs in the tech and telecom industries, Paul has created and implemented programs on a variety of issues such as robocalls, cybersecurity, and procurement. He strives to build on Convoso's capabilities to grow the company's reputation as an industry leader in compliance. Paul's experience prior to Convoso includes work at Windstream, the Federal Communications Commission, and Microsoft.