Best Outbound Sales Dialer for Telemarketers
Convoso’s telemarketing predictive dialer facilitates faster, more effective cold-calling, nurturing and qualification, and direct sales. Increase lead flow, response rates, conversions, and results for a variety of programs including list compilation, lead generation, branding, market or competitive analysis, and more.
Accelerate Your Telemarketing Results
With Convoso’s built-in CRM capabilities, telesales and telemarketing reps can track the status of leads from cradle-to-grave. They can easily see the status of previous calls, review current customer information, and add data collected during the course of interactions. With a powerful front-end customer interface that most CRM systems lack, Convoso makes it easier than ever to gain greater insight into the needs, behaviors and wants of a target audience. So, marketing services companies can accelerate the movement of leads through the qualification cycle, expand pipelines, and close more sales.
Quality Call Monitoring
Convoso’s telemarketing dialer platform comes with integrated call recording and monitoring capabilities that allow call center managers to evaluate agent performance, assess agent effectiveness, and take corrective action to maximize success. So, they can ensure that agents are always handling leads in the most efficient and effective way possible. With guided dynamic scripting and cold calling scripts that get results, your outbound sales agents will stay on track.
Powerful, Easy Reporting
With our telemarketing software, sales managers track essential KPIs to target vital patterns and trends in real time for agent and campaign performance. Additionally, they can present those metrics to clients, to demonstrate the value of the services being provided, and convey the results of outbound calling activities performed on their behalf. Our predictive dialer software enables real-time reporting of:
- Lead status
- Call results
- Average call lengths
- Calls made
- Talk time
- Agent log in/log out
- And much more!
Convoso’s contact center software is designed to help you stay up-to-date with TCPA compliance. Manage your caller ID reputation. Avoid calling consumers during certain times of the day, easily manage the number of “dropped calls”, and automatically avoid calling any customer who has requested not to be contacted by registering on the FTC do-not-call list.
Agent Training & Onboarding
Train and onboard your agents faster. Convoso’s end-to-end telemarketing dialer platform comes with a variety of tools made to help speed up your agent ramp up time, and keep your agents up-to-date and trained for top performance. Our agent training and onboarding tools include:
- Live Call Coaching: Monitor, Whisper, & Barge Modes
- Smart Guided/Dynamic Call Scripts
- Real-Time Agent Performance Dashboard
- And more!