Auto Dialer Software to scale outbound call center revenue

An auto dialer software is an outbound calling solution that’s designed to accelerate the process of making outbound calls. Typically used in outbound contact centers to dial leads, auto dialer software can not only increase the number of total calls made per agent but also increase the number of conversations they have with prospects.

An auto dialer places calls automatically from a database of contacts, with the goal of connecting agents with more prospects or customers. Automated outbound call software like Convoso’s may place these calls in a variety of ways, according to the dialing mode selected by the user for a given campaign. This flexibility allows outbound call centers to maintain a certain level of dialing productivity with the help of automation, while still tailoring the approach based on agent needs and compliance considerations.

A manual dialer requires agents to manually enter and dial each phone number, making it a slower and less efficient process for high-volume calling. It is often used for sensitive contacts where consent is needed. In contrast, an auto dialer automatically calls numbers from a predefined list, reducing manual effort and improving productivity. It can also detect answering machines and busy signals, allowing agents to focus on live conversations.

No. Auto dialers are legal in the U.S., but their use is strictly regulated under the TCPA (Telephone Consumer Protection Act) and FCC (Federal Communications Commission) rules.

A predictive dialer is a type of auto dialer, but not all auto dialers have predictive capabilities. An auto dialer is a broad term for any system that automatically dials numbers from a contact list. A predictive dialer goes a step further by using algorithms to dial multiple numbers simultaneously, predicting agent availability to maximize efficiency.

Auto dialer software is regulated by the Telephone Consumer Protection Act (TCPA) and various state regulations in the US. Under the TCPA, obtaining prior express written consent from the consumer is required to utilize an “automatic telephone dialing system” (ATDS) when calling a consumer’s cellphone or, in many cases, landline phone. Even when not required by law, Convoso recommends always obtaining consent to call as part of a more effective consent-based marketing strategy.

Auto dialer refers to the software solution that leverages automation to place outbound calls in various ways. “Robocall” or "Robo dialer", on the other hand, typically refer to a call that is not only placed automatically but also uses a prerecorded message. There are legal, legitimate, and effective uses for robocalls, however, the term is frequently used to refer to scam or spam calls made by fraudsters. Meanwhile, auto dialers can play an important role in helping sales and marketing teams reach customers and leads who have expressed interest in their offerings more efficiently and profitably.