Best Predictive Dialer Software for
Call Centers & Sales Teams
The fastest, most powerful Predictive Dialer for sales and lead generation teams
Reach more leads faster and skyrocket your sales team's revenue
Learn how you can 3x contact rates
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How Convoso’s Hosted Predictive Dialer Accelerates Productivity
- Automate efficient dialing pace
- Cut agent wait time between conversations
- Connect agents only to live prospects
- Bypass answering machines, busy signals, voicemail, disconnections, and unanswered calls
- Increase agent utilization
- Support TCPA compliance
- Boost contact rate
- Manage drop rates
- Save management time
- Dial through lists quicker
Ready to improve your outbound call center's productivity?
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Are you constantly keeping tabs on agent idle time between calls?
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dramatically boost ROI
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What is a Predictive Dialer?
The best predictive dialer software delivers an intelligent outbound dialing system that predicts agent availability, automatically calibrates the dialing rate, and connects agents to live prospects.
The predictive dialer for call centers places calls to multiple numbers/leads at the same time, only routing to a live agent when a contact answers their phone. The dialer automatically decreases or increases the number of simultaneous calls based on the percent of dropped calls you want to maintain.
What is Dialer Software?
Dialer software, often referred to simply as a dialer, is a type of call center software equipped to handle the dialing of customers’ phone numbers. Of course, these days leading dialer software options are also capable of incorporating text messages, email, and other outreach methods as part of an omnichannel approach.
Dialer software is an important tool for driving maximum call center efficiency and agent productivity.
What is a Predictive Dialer Used For?
Predictive dialers are designed to reach the most people in the shortest amount of time. Today’s best predictive dialer systems utilize advanced algorithms to help high-volume outbound call centers minimize wait time, maximize talk time, and drive more conversions.
How Does a Predictive Dialer Work?
Calls are dialed at either a predefined rate or a rate based on variables such as agent availability or past call duration. After dialing the call, if the predictive dialer is used in tandem with answering machine detection software, the predictive dialer “listens” for an answer. When a live person answers, the call will be quickly transferred to a live agent. This listening ability allows the dialer to screen out calls that receive a busy signal or are answered by fax machines, voicemail systems, or answering machines.
Learn More About How Predictive Dialers Work
Convoso’s 5 multiple dialing modes in one powerful auto dialing system.
Predictive Dialing
Power Dialing
Power dialing is an intelligent outbound dialing mode that chooses new contacts as soon as the previous call ends. This mode automatically calls multiple numbers at the same time for each agent and only connects the call to an agent when a person answers their phone. However, unlike the predictive dialing mode, power dialing doesn’t automatically adjust the dial level.
Preview Dialing
Preview dialing is an intelligent outbound dialing mode that allows agents to make calls manually. Agents have time to read notes on the lead for a more informed and qualified call. This method is most commonly used to call businesses in which a certain amount of research is needed before they place the call.
Progressive Dialing
This additional outbound dialing mode allows agents to pull up customer records prior to placing a call, however, unlike the Preview Dialing mode, the progressive dialing mode will automatically make the call after a predefined amount of time.
Voice Broadcasting
Get more productivity from your outbound contact center with these Convoso tools.
- Caller ID Reputation Management Tools
- Lead Management
- Answering Machine Detection
- Smart Triggers
- Workflow Dialing
- Local Caller ID
- Omnichannel Communication Outreach
- Virtual AI Agent
- Real Time Metrics
- IVR
- Compliance Support Tools & Strategies
- Smart Inbound Routing
- Multi-Campaign Login
- Customizable Dashboard
How Convoso's Outbound Predictive Dialer Boosts Your Contact Rates
What if your agents could only spend their valuable time talking to potential customers? What if managers no longer had to spend so much time monitoring and tweaking their dialing rate? What if a leading predictive dialer system makes it possible?
When it comes to power, Convoso’s outbound predictive dialer software is second to none. Switch to the best predictive dialer solution available to get to leads faster and get to more of them, without the long agent wait times in between connections and without all the answering machines, busy signals, voicemail disconnections, and unanswered calls.
By leveraging intelligent algorithms, our cloud-based predictive dialer automates the most efficient dialing pace based on agent availability and connects agents only to live prospects. Not only will your contact center increase its agent utilization and manager efficiency but it will also boost its speed to lead, its contact rates, and its revenue opportunities. That’s a formula for greater productivity and profitability.
Don’t just take our word for it. Our satisfied customers in industries ranging from marketing and insurance to solar and financial services have seen contact rates grow up to 400% after switching to Convoso—and that’s on top of the gains in productivity and efficiency for both managers and agents.
See what customers are saying about the Convoso cloud predictive dialer software.
Have more questions?
Learn more about Convoso and our industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
