Power dialer software for outbound call centers & sales teams

A power dialer is a software solution for outbound call centers that automates the outbound calling process. This critical tool for sales and lead generation teams helps increase call volume. And with the right tools alongside it, power dialing software can increase contact rates and drive more sales.

A power dialer works by placing multiple calls per agent according to a rate set by the dialer administrator. Once an agent completes a previous call and becomes available, the dialer will automatically dial the next number in a list, eliminating the need for agents to manually dial customers and leads. Administrators can set a dial level to determine how many outbound calls to place per available agent and adjust it throughout the day based on agent availability, drop rates, and other key performance indicators.

Convoso’s cloud-based power dialer helps contact centers reach more of their leads—keeping agents in a groove with more consistent conversations and delivering more opportunities to close sales. But with our software, you get so much more than just a dialing mode, you get a powerful platform to help you grow your business: Improve Dialing Efficiency, Power Unmatched Speed to Lead, etc.

The difference between power dialing and parallel dialing lies in how many calls are made per agent at a time. Power Dialing dials one phone number at a time per agent, and automatically dials the next number. Parallel Dialing dials multiple phone numbers simultaneously for a single agent increasing connection rates but risking increase of abandoned calls.

No, power dialers and autodialer software are not illegal. However, organizations must take certain proactive steps to ensure they’re using their dialing system in a compliant manner.

Automated telephone dialing systems (ATDS) are regulated in the US by the federal Telephone Consumer Protection Act (TCPA), rules of the Federal Communications Commission (FCC), and individual state regulations. The specific rules and regulations vary but, in general, the TCPA prohibits using an ATDS to call consumers who have not provided prior express written consent.

To maximize dialing productivity while supporting compliance, Convoso recommends working with expert counsel to develop a risk mitigation plan and implement TCPA best practices.

A power dialer dials numbers in sequence, one after the other, while a predictive dialer uses algorithms to predict when agents are available and dials multiple numbers at once. A power dialer eliminates time between calls, while a predictive dialer Increases the number of live connections. Predictive dialing tends to be a better fit for large-scale outbound campaigns.