Dialing Admin
Boost team productivity and exceed your revenue targets
Scale better sales performance with an AI-powered platform that keeps agents active in conversations, automates workflow, and maximizes lead ROI while delivering real-time insights that drive revenue growth.
With industry leading speed to lead, premium voicemail detection, and automated caller management to boost contact rates, your team will perform more efficiently, and reduce downtime.
Get new agents dialing quickly and in minimal training time with Convoso’s award-winning support, intuitive interface, and advanced automation features, including built-in compliance tools, so you can compete to win.
Reach more leads, faster—with smarter strategy. Convoso Ignite gives your team a new level of dialing precision by continuously scoring phone number performance in real time and routing each call through the highest-performing caller IDs. By combining Ignite’s AI-powered optimization with Convoso’s industry-leading speed-to-lead, sales teams can dramatically lift contact rates, reduce CPA, and fuel more conversions.
Give agents the best chance to connect. Convoso’s powerful predictive dialer and fast answering machine detection work in tandem with Convoso Ignite to ensure more dials result in real conversations. Dialer admins can cut down on manual DID oversight and maintain peak performance with automation that keeps campaigns running clean—boosting efficiency, minimizing downtime, and helping agents stay focused on what matters: converting leads.
Convoso's AI contact center empowers agents with real-time insights, coaching, and automation. This streamlines calls, reduces busywork, and boosts performance, leading to higher revenue and happier agents.
Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.
Powerful workflow automation
Best-in-class voicemail detection
Superior caller ID reputation management
Faster speed to lead
Robust compliance tools
Integration is easy with our open API that lets you connect with your CRM, call center and other essential applications.
Our open API makes it easy to integrate our dialer with any major third-party application.
Improve efficiency and productivity within an integrated solution.
How to Improve Call Answer Rates: Benchmarks, Caller ID Reputation, and Outbound Dialing Best PracticesImprove answer and connect rates with data-driven outbound strategies. Get benchmarks, caller ID reputation tips, local presence guidance, AMD best practices, and compliance reminders.
IVA vs IVR: What’s the Difference and Which Is Right for Your Call Center?
Managers Reach for Sales QA Software for Coaching and Compliance: 2024 TrendsConvoso supports predictive, power, progressive, and preview dialing modes, giving admins flexibility to optimize campaigns for speed, list quality, and compliance.
Yes. Built on the DX5 dialing engine, Convoso scales with campaigns, agents, and very large lists—customers run 10,000+ daily calls and the platform handles 50M+ leads per account.
Costs depend on seats/agents, call minutes, feature packages (compliance, omnichannel, reporting), DID/number management, and optional add-ons (SMS, email, integrations). Support and training are bundled in onboarding.
Convoso provides caller ID reputation management (Convoso Ignite™), automated DID health scoring & remediation, STIR/SHAKEN attestation for spoofing safeguards, and local caller ID pools for area-code matching/local presence dialing.
Convoso uses Tier-1 carrier connections to deliver carrier-grade call quality and reliable uptime, supporting both remote and in-office agents.
Agents can be set up in minutes. The admin portal enables quick provisioning of users and numbers, and Convoso offers guided onboarding & training so new agents start dialing quickly.
Yes. Convoso supports voice, SMS, and email in omnichannel cadences, so admins can design blended campaigns with automated follow-ups.
There’s no fixed number—throughput depends on dialing mode, pacing, and list quality. Convoso includes compliance controls (StateTracker™, DNC & RND scrubs, STIR/SHAKEN, manual-only CallCatalyst™) to maximize efficiency while supporting TCPA compliance.
Convoso’s DX5 engine can connect fresh web leads in as little as ~3 seconds after form submission, routing them to live agents for faster conversions.
Admins get real-time dashboards, customizable reports, and live monitoring tools (listen, whisper, barge). Campaign, agent, and KPI metrics are accessible for deep control.
Yes. Convoso lets admins run multiple campaigns at once, each using its own dialing mode and strategy.
