DID LIFECYCLE MANAGEMENT
Boosts contact rates, caller reputation and revenue with built-in AI
Dynamic DID scoring and real-time AI-powered dialing optimization built into the Convoso call center platform
How Convoso Ignite works
The binary treatment of DIDs as either “clean” or “flagged” is costing you money. Ignite intelligently scores DIDs across a performance spectrum based on usage, flags, and contact rates.
Using AI, Ignite selects the optimal DID for every single call, taking into account the carrier, lead, and campaign context. The result? More connections, fewer wasted dials.
Ignite automates the entire DID lifecycle – purchasing, scoring and assigning numbers – eliminating the tedious and error-prone manual effort.
Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.
Powerful workflow automation
Best-in-class voicemail detection
Superior caller ID reputation management
Faster speed to lead
Robust compliance tools
Integration is easy with our open API that lets you connect with your CRM, call center and other essential applications.
Our open API makes it easy to integrate our dialer with any major third-party application.
Improve efficiency and productivity within an integrated solution.
High-volume outbound sales and lead gen teams
Admins tired of spreadsheets and guesswork
Revenue leaders who need better ROI from their lists
Compliance-minded businesses looking to protect lead spend
Convoso Ignite is exclusively available as part of the Convoso platform. Sign up for a personalized demo to see how our intelligent DID lifecycle engine can help your team connect faster—and convert more.
DID (Direct Inward Dialing) management is the process of acquiring, monitoring, and managing phone numbers used in outbound campaigns. Poorly managed DIDs can get flagged as spam, lowering your contact rates and increasing your cost per acquisition. Convoso Ignite automates DID lifecycle management to help call centers avoid these issues and improve dialing performance.
Convoso Ignite dynamically scores your numbers and uses AI to optimize the use of your highest-performing numbers in real-time. This reduces the chances of calls being blocked or labeled as spam, leading to more live answers and stronger campaign performance.
Yes. By minimizing wasted dials and increasing connect rates, Ignite improves your dialing efficiency—meaning your team speaks with more qualified leads using fewer resources. The result is a lower CPA across your outbound campaigns.
Most caller ID tools react only after numbers are flagged. Convoso Ignite goes further by proactively managing your phone number strategy in real time. It automatically procures and dynamically scores DIDs, and optimizes calls in real-time, helping you stay ahead of carrier labeling algorithms and reach more leads.
Convoso Ignite is designed to support compliance-focused organizations that rely on consumer consent. It helps protect your contact strategy against unfair blocking and spam labeling—especially important as carrier algorithms become more aggressive and opaque.
Every phone number is continuously evaluated based on live data, including answer rates, contact rates, flagging trends, and carrier-specific behavior. Scores range from 1 to 100, and Ignite uses this intelligence to optimize and use your healthiest DIDs at any given moment.
Yes. Convoso Ignite is a fully integrated solution built into the Convoso platform, eliminating the need for third-party caller ID reputation tools. It automates procurement, scoring, and optimization of your outbound DIDs—all in one place.
Convoso Ignite is ideal for high-volume outbound teams in industries like insurance, legal marketing, financial services, home services, and BPOs. Any business that depends on contact rates and compliance to drive revenue will see value from this solution.
Convoso Ignite is available to customers of the Convoso platform. To see how it works and whether it's a fit for your team, schedule a demo with our team and explore the full capabilities of the platform.
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