TMCnet Covers Convoso Ignite™ Launch

The following article is a repost from TMCnet.

Convoso launches Ignite to transform outbound dialing with real-time DID lifecycle automation

By Rich Tehrani

Convoso has announced the public release of its latest product, Convoso Ignite, following a beta program that confirmed its ability to improve outbound dialing efficiency through automated DID lifecycle management and real-time optimization. Built directly into Convoso’s contact center platform, Ignite is designed to help outbound teams maintain higher contact rates, lower costs, and remain aligned with regulatory requirements.

We recently reported on Convoso Ignite, a new product designed to optimize phone number usage in outbound calling campaigns. The platform automates lifecycle management of DIDs (Direct Inward Dialing numbers), a critical factor in maintaining high contact rates, protecting caller reputation, and reducing dialing inefficiencies.

The beta program, which included customers accounting for more than 40% of Convoso’s total revenue, validated the platform’s approach to sustainable growth through automation, predictive analytics, and proactive performance management. Participating organizations spanned industries such as insurance, legal marketing, financial services, home services, and business process outsourcing—verticals where call performance and compliance are critical.

Convoso Ignite automates the traditionally manual process of managing phone numbers for outbound campaigns. Using AI and real-time intelligence, the system dynamically scores DID reputation, procures new numbers when needed, and routes calls through the highest-performing numbers. By moving from reactive monitoring to proactive optimization, it helps organizations improve connect rates, cut down on administrative labor, and protect lead investments.

“Ignite isn’t just a feature drop—it’s a smarter, integrated system designed for sustainable scale,” said Convoso CEO Nima Hakimi. “We co-developed it with our top customers, and the results are undeniable. Ignite delivers what modern outbound contact centers need most right now, and that’s DID lifecycle automation that uses proactive performance strategy to increase connections, reduce cost per acquisition, and improve alignment with compliance goals.”

The product’s architecture emphasizes a closed-loop performance model, allowing for continuous optimization without manual oversight. Key features include real-time DID scoring across a performance spectrum, automated procurement with built-in risk safeguards, and performance-based routing to prioritize the best numbers.

“By shifting from reactive monitoring to proactive performance optimization, Convoso Ignite helps contact centers improve contact rates, reduce admin overhead, and protect lead spend,” said Phi Le, CTO of Convoso. “Our beta program showed us that Ignite delivers a smarter, more profitable approach to outbound dialing.”

Beta program results highlighted tangible business benefits:

• Top participants saw up to a 43% increase in contact rates.

• Some achieved more than 10,000 additional monthly conversions tied to Ignite.

• Estimated incremental monthly value reached as high as $500,000 for certain users.

These gains translated into three main outcomes: more revenue from qualified conversations, greater efficiency through fewer wasted dials and lower cost-per-transfer, and reduced cost per acquisition through automated optimization.

Josh Grant, President and CEO of Prospects DM, described the impact: “I was skeptical at first about the lift Ignite would actually give us. But after looking at several weeks of data, we saw a solid 20% boost in sales and that’s with fewer dials. We’re no longer wasting time manually managing DIDs across campaigns. It’s made a real difference. We’re now rolling Ignite out across all our campaigns.”

The product also addresses compliance-related challenges in outbound calling. Even organizations operating within regulations face call labeling or blocking from carrier algorithms. With safe harbor laws protecting carriers from liability for mislabeling, legitimate consent-based calls can still be disrupted. Ignite’s optimization capabilities help these businesses deliver calls in a way that reduces the risk of blocking, improving connection rates without compromising compliance.

Industry conditions make the launch timely. Traditional caller ID reputation tools tend to alert teams only after contact rates have dropped, while Ignite continuously scores and adjusts call routing in real time. This ensures healthier DID reputations, higher efficiency, and more consistent outbound performance.

Convoso reports strong demand for Ignite, with a wait list already in place for onboarding. The company positions the product as a significant advancement for contact centers looking to balance aggressive growth targets with compliance obligations.

About Rich Tehrani

Rich Tehrani is a futurist and visionary in technology including cybersecurity, 

communications, blockchain and IoT. A well-respected voice in the technology space, Tehrani has been interviewed and quoted by The Economist, Boston Globe, Newsweek, WABC Radio, WMAL, New York Times, BusinessWeek, USA Today, The LA Times and CGTN.

Tehrani founded TMCnet and has fostered its growth into one of the most popular websites in the world covering communications and technology.