FCC’s 9th FNPRM Signals Rule Rollbacks and Stronger Caller ID Requirements

Update October 31, 2025: FCC amends adopted NPRM to clarify internal DNC rules still stand

Every call center needs a Do Not Call (DNC) policy in their compliance program. See our guide: How to Develop a DNC Compliance Policy for Your Call Center

By Paul St. Clair, Head of Compliance, Convoso

On October 28, the FCC will vote on a Ninth Further Notice of Proposed Rulemaking (FNPRM) in its ongoing robocall docket. The proposed rules in the 9th FNPRM include substantial changes to Caller ID, while also proposing to roll back several existing rules. The public comment period will remain open for several months following the vote, allowing stakeholders to submit feedback before any final rules are adopted. The full proposal can be accessed here.

Proposed new rules include:

• Mandatory presentation of caller ID name (CNAM) – Callers may be required to transmit and display a valid, authorized caller name when technically feasible.

• Disclosure of foreign-originated calls – gateway and intermediate telecom carriers may be required to label calls that originate outside of the United States, and pass this information along to customers.

• Restrictions on rotating DIDs – The use of frequently changing numbers or names could be restricted due to reputational and analytics limitations.

• Definition of “caller identity information” – The FCC proposes to clarify or newly define this term to include both name and number as they appear to the called party.

Proposed regulations to cut because they are antiquated or possibly no longer needed include:

• Requirements that telemarketers maintain their own internal DNC requests. Instead, all marketers would rely only on the National DNC Registry.

• Call abandonment rules that are similar to the existing FTC rules.

• The rule requiring a caller making artificial or pre-recorded voice calls to include a specific type of phone number. Under the proposed rule, prerecorded calls may include any callback number.

If adopted, this proposal would push the industry toward more rigorous caller identity practices and disrupt some longstanding DID management practices. It may also eliminate the requirement to keep an internal DNC list, reducing cost and complexity for call centers who could rely solely on the national and state DNC registries.

Convoso will stay up-to-date on this matter and advocate in the interest of its customers. Ultimately, the shared goal of the 9th NPRM and of our industry is improving trust with consumers.

DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.