Contact Center Compliance News_Convoso

We aim to highlight the importance of due diligence in lead campaigns and to keep our customers and industry associates up-to-date with the compliance news reported from our industry. These articles are reprinted here for our readers, courtesy of TCPA World and


FTSA RISK STILL REAL AFTER AMENDMENTS? Violations of the FTSA Caller ID Rules May Be The New Litigation Goldmine in Florida

A plaintiff is attempting to bring a new claim under the [Florida Telephone Solicitation Act] alleging that the Defendant violated the FTSA’s Caller ID Rules. The Complaint in Garcia v. Strike Gear LLC d/b/a Torch Eyewear was filed in the Ninth Judicial Circuit in and for Orange County, Florida.

According to the Plaintiff, violations of the FTSA Caller ID Rules do not require notice and an opportunity to cease as required by the recent amendments.

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Florida Digital Bill of Rights: Florida Adds Data and Privacy Security Act

Florida has joined the ranks of the states adding a groundbreaking Data Privacy and Security Law, effective July 1, 2024. 

Embedded in the Technology Transparency Act are the “Digital Bill of Rights,” several provisions regarding consumer data and controllers who collect consumer data, specific requirements for controllers to comply with consumer requests including an appeals process, privacy notices, requiring certain persons to receive consumer consent before engaging in the sale of sensitive personal data and providing for civil penalties.  

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WILL OREGON BE THE NEXT STATE TO SIGN INTO LAW CONSUMER DATA PRIVACY: There is a Bill Currently Sitting on the Governor’s Desk

Oregon is the latest state with a bill sitting on the Governor’s desk. Once signed into law that will make ELEVEN states that have enacted consumer data privacy laws, with more in the making.

Oregon SB619 created new provisions and amends ORS 180.095. Sections 1-9 go into effect on July 1st, 2024, however, amendments to sections 5 and 9 go into effect January 1, 2026. This act applies to anyone conducting business or providing products or services to residents of the state of Oregon.

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On Monday the Governor signed a bill, SB1058, which is a comprehensive act concerning charitable organizations, telecommunications, and the AG’s recommendation regarding consumer protections, that includes amendments and expansion of the state’s current telemarketing statutes, which go into effect October 1, 2023. That will be here before you know it!

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Michele Shuster Shares More Compliance Updates During Q2 2023 “Ahead of the Curve” Webinar

In the Q2 edition of Convoso’s quarterly contact center compliance catch-up, expert attorney Michele Shuster sat down with Convoso CMO Lisa Leight to run through even more need-to-know updates and look ahead to the rest of the year.

Catch the highlights in our recap, or tune into the video replay.

WATCH: Ahead of the Curve with Michele Shuster: June 2023 Compliance Update 


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DISCLAIMER: The information on this page, and related links, is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

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