Predictive dialer software to boost call center productivity & sales

Predictive dialer delivers intelligent, automated dialing with the goal of accelerating the outbound calling process and maximizing the number of agent conversations.

Sales and lead generation teams typically use a call center predictive dialer that requires efficient, high-performance outbound calling. It is designed to reach the most leads in the shortest amount of time, connecting agents only to live prospects rather than dial tones or voicemails.

To deliver this improved performance and efficiency, Convoso-hosted predictive dialer utilizes advanced algorithms to help high-volume outbound call centers minimize wait time, maximize talk time, and ultimately drive more contacts and conversions.

When choosing a predictive dialer for your outbound campaigns, prioritize features like robust CRM integration, compliance with TCPA regulations, scalability, campaign customization, real-time analytics, call recording, intelligent call routing, voicemail detection, and the ability to access customer data seamlessly to optimize agent productivity and efficiency. Convoso excels as a solution meeting all of these needs for sales and lead generation teams, increasing ROI and delivering more revenue.

Yes, predictive dialers are legal. However, organizations must take certain proactive steps to ensure they’re using their dialing system in a compliant manner.

Automated telephone dialing systems (ATDS) are regulated in the US by the federal Telephone Consumer Protection Act (TCPA), rules of the Federal Communications Commission (FCC), and individual state regulations. While specific rules and regulations vary, in general, the TCPA prohibits using an ATDS to call consumers who have not provided prior express written consent.

To maximize dialing productivity while supporting compliance, Convoso recommends working with expert counsel to develop a risk mitigation plan and implement TCPA best practices.

Because of the financial and reputational risks posed by violations of the TCPA and so-called state “mini TCPA” laws, it’s also important to work with a dialer software provider with a record of innovation and design carried out with compliance in mind.

Predictive dialer software provides an automated calling system generally used by sales and lead generation call centers. The software employs algorithms to predict when an agent will be available to take a call, and automatically dials multiple numbers simultaneously while only connecting live answered calls to available agents. The benefit is maximizing agent talk time, enabling more conversations, and overall call center efficiency.

Predictive dialer is a type of autodialer software. Autodialer software is a solution that takes the tedious process of manually dialing phone numbers off the plate of agents. Instead, the system automatically dials phone numbers in a given list and connects agents to leads.

However, a hosted predictive dialer system adds a level of intelligence to this process. (In the case of the best predictive dialers, it might be many levels.)

Using algorithms that consider factors such as typical call duration, past success rates on a given list, the amount of time it takes for a call to be answered, and more, intelligent predictive dialers maximize the number of calls that can be placed to improve productivity and efficiency. Plus, over time, as more and more calls are placed, the dialer will continue to get better at predicting when and how many numbers to dial.

A power dialer dials numbers in sequence, one after the other, while a predictive dialer uses algorithms to predict when agents are available and dials multiple numbers at once. A power dialer eliminates time between calls, while a predictive dialer Increases the number of live connections. Predictive dialing tends to be a better fit for large-scale outbound campaigns.