Closers Club Ep.03: Software Engineer to CEO - Michael Francik’s Journey in Scaling Call Centers

Lessons from the call center trenches: how a software engineer became a CEO

In this episode of Closers Club, Paul Cowman interviews Michael Francik, CEO of Keystone Interactive and co-founder of TruAlliant, as they discuss Michael’s entrepreneurial journey and the strategies behind scaling successful call centers. Michael shares insights on transitioning from a software engineer to a business leader, identifying opportunities within call center operations, and overcoming challenges in the industry. He also talks about his approach to building TruAlliant and Keystone, focusing on high-quality leads, client relationships, and operational efficiency. Tune in to hear about Michael's lessons learned, advice for aspiring entrepreneurs, and his approach to growing businesses with honesty and transparency.