OnScript AI
Revolutionizes quality control in call centers with state-of-the-art AI and natural language processing (NLP) to deliver fast, accurate, and cost-efficient solutions.
OnScript AI revolutionizes quality control in call centers with state-of-the-art AI and natural language processing (NLP) to deliver fast, accurate, and cost-efficient solutions.
OnScript AI revolutionizes quality control in call centers with state-of-the-art AI and natural language processing (NLP) to deliver fast, accurate, and cost-efficient solutions. By automating transcription, scoring, and reporting, OnScript eliminates human bias and inefficiencies, providing real-time insights in minutes across 36 languages. Key features include sentiment analysis, call dispositioning, customizable notifications, vocalytics, and two-way CRM integrations. OnScript also supports agent self-coaching with AI feedback, boosting quality assurance effectiveness and agent performance. With flexible, pay-as-you-go pricing and seamless integration, OnScript empowers call centers to optimize their processes and enhance client satisfaction.
Notable features
Vocalytics
White labeling
Outbound webhook of processed call data
