FCC Proposes Public Robocall Scorecard for Voice Service Providers

The FCC is considering a new way to make voice providers’ robocall mitigation efforts more visible to consumers.

On September 2, 2026, the Federal Communications Commission’s Consumer and Governmental Affairs Bureau issued a Public Notice seeking comment on a proposed Robocall Scorecard. The public-facing tool would assess how effectively voice service providers protect customers from illegal robocalls and allow consumers to compare providers based on their mitigation efforts and results.

The proposal does not create new robocall mitigation requirements, and a provider’s score would not determine whether it is complying with FCC rules. Instead, the FCC is considering how existing information about provider practices and outcomes could be presented in a way that is useful to consumers.

For providers, though, making that information public could have a meaningful impact.

“A public score is intended to influence consumer decisions well before an enforcement action ever does.” —Paul St. Clair, Head of Compliance at Convoso

What would the Robocall Scorecard measure?

The FCC is considering two broad categories of metrics.

Conduct-based metrics

These measures would examine the actions a provider takes to address illegal robocalls, including the following.

• Consumer tools that label or block calls

• Network-level call labeling and blocking practices

• Responses to traceback requests

• STIR/SHAKEN attestation practices

Outcome-based metrics

These measures would focus on whether a provider’s efforts produce measurable results, including the following.

• Consumer complaint data

• The number or percentage of calls blocked

• False-positive rates for legitimate calls that are mistakenly blocked

• The number or percentage of illegal robocalls reaching consumers

• Changes in illegal robocall volume over time

Potential data sources include Robocall Mitigation Database filings, FCC and FTC complaint data, provider blocking practices, FCC enforcement actions, Industry Traceback Group data, and third-party industry sources.

The agency is also asking whether providers should receive a numerical score, letter grade, or performance tier. Other questions include how often the scorecard should be updated and whether providers should have an opportunity to review and respond to the underlying data before publication.

Which providers could be included

The proposed Scorecard would focus on domestic voice service providers with retail customers, including wireless, wireline, VoIP, and hybrid providers. Wholesale-only and intermediate providers would be excluded under the current proposal.

The FCC is seeking feedback on whether it should rate all retail providers or focus on those that collectively serve most of the retail market. The Scorecard would be publicly available on the FCC’s website and updated periodically.

Why this matters

Although the scorecard would not determine whether a provider has complied with FCC rules, a public rating could affect how consumers evaluate and select phone providers. It could also create a new reputational incentive for providers to demonstrate that their robocall mitigation programs are effective.

“Providers should be thinking about whether their records can demonstrate that their mitigation programs work.” —Paul St. Clair, Head of Compliance at Convoso

Providers may want to review whether their current records clearly document their call blocking and labeling practices, traceback responses, authentication efforts, complaint trends, and processes for resolving the erroneous blocking of legitimate calls. They should also review their Robocall Mitigation Database filings for accuracy and consistency with current operations.

Comment deadlines

Comments on the proposed Robocall Scorecard are due September 22, 2026. Reply comments are due October 2, 2026. 

Read the FCC Public Notice and filing details.

Businesses should continue monitoring the FCC’s broader robocall strategy and consult legal counsel to determine how the proposal and related FCC requirements may affect their operations.

DISCLAIMER: This article is provided for general informational purposes and does not constitute legal advice. Convoso is not your attorney. Please consult your own counsel regarding how telecommunications and compliance requirements apply to your specific operations.