In an episode of “Reimagining the Contact Center,” Convoso CPO and Co-Founder Bobby Hakimi shared his insights on how AI is revolutionizing sales and marketing within contact centers with Marc Bernstein, CEO and Co-Founder of Balto.
The discussion delves into the evolution of AI, from simple automation to advanced large language models (LLMs), and explores how AI can optimize back-office operations in contact centers. Bobby reveals Convoso’s strategic implementation of AI, particularly in areas like appointment scheduling and reminders where AI enhances customer experience without resistance. He also stresses the importance of the human-AI partnership and how it enhances overall efficiency and productivity.
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For more insights into how AI can transform your contact center, explore Convoso’s AI-powered solutions and discover how we can help you stay ahead in an increasingly competitive landscape.
About Reimagining the Contact Center
Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.
