The Rules of Outbound Have Changed. Is Your Contact Center Ready?

Convoso CEO and Co-Founder Nima Hakimi joined The Juice - Consumer Direct Podcast to discuss the new rules of contact center performance and what outbound teams need to do to compete in a more complex calling environment.

In the conversation, Nima shares insights on call deliverability, caller ID reputation, compliance, agent accountability, and the growing importance of higher-intent data. He explains why the old model of simply loading a list and dialing no longer works, and why successful teams need smarter systems, stronger reporting, tighter processes, and a more strategic approach to performance.

The discussion also covers how spam flagging, carrier changes, short call durations, and state-specific regulations are changing daily operations for contact centers. For high-velocity B2C sales teams, the takeaway is clear. Better execution, cleaner data, and stronger accountability can help reduce missed revenue and improve results.

Watch the full interview

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About The Juice Consumer Direct Podcast

The Juice Consumer Direct Podcast brings together leaders, operators, and industry experts to discuss what is shaping performance marketing, consumer engagement, and direct-to-consumer growth. Hosted by Carson Poppenger with insights from the Squeeze team, the podcast covers the operational, technical, and strategic challenges facing today’s sales and marketing organizations.