Contact Center Compliance Watch – May 2024
ConvosoWe aim to keep our customers and industry associates up-to-date with compliance news relevant to our industry, reported by Convoso and including curated news for our readers, courtesy this month from Troutman Amin LLP, Hunton Andrews Kurth, and SheppardMullin.
Second circuit echoes ninth: TCPA ATDS definition applies only to random number generators
The Second Circuit Court joins the Ninth Circuit's ruling in concluding only systems that randomly generate telephone numbers trigger TCPA definition.
Plaintiff seeks En Banc review of recent TCPA ruling
The Plaintiff in the ATDS suit has filed a brief seeking en banc review.
Read the En Banc Brief seeking review.
Amendments to sections of the Mississippi telephone solicitation act and medicare supplement insurance
This new law goes into effect July 1, 2024**,** and essentially you cannot actively reach out to a consumer via a telephone solicitation to engage them for Medicare, the consumer must first contact you and then, and only then you may follow up via telephone.
Read the new bill here.
New state privacy laws
Vermont legislature passes data privacy act
Learn about Vermont's new privacy law and its implications for businesses and consumers in Vermont.
Maryland’s new comprehensive data privacy law
Get the details and information you and your business need to know about the Maryland Online Data Privacy Act.
AI legislation on the rise
Colorado becomes first state to enact comprehensive AI legislation
The law requires developers and deployers of high-risk AI systems to use reasonable care to protect against any known or reasonably foreseeable risks of algorithmic discrimination.
Pending AI legislation in Connecticut
Connecticut is set to pass SB 2, titled “An Act Concerning Artificial Intelligence,” which presents a comprehensive legislative framework for regulating AI systems within the state.
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DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.
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