Convoso Contact-Center-Compliance-News

We aim to highlight the importance of due diligence in lead campaigns and to keep our customers and industry associates up-to-date with the compliance news reported from our industry. These articles are reprinted here for our readers, courtesy of TCPA World and

TCPA Class Action Against L’Oréal Centers on Opt-Outs

“A plaintiff filed a Telephone Consumer Protection Act (TCPA) class action against cosmetics giant L’Oréal. The complaint alleges that the defendant failed to heed opt out requests and continued to send the plaintiff text messages…

While text messaging is generally safe from autodialer complaints (outside of Oklahoma and Florida) since the Supreme Court’s Facebook decision, it is not a free-for-all. There are still risks relating to such regulations as DNC lists and opt-outs. It is imperative to honor opt-outs immediately.”

Read more >


FCC Seal_Convoso compliance newsFCC Orders Telecom Providers to Block Global Gateway Provider

The Federal Communications Commission (FCC) ordered voice service providers to block all traffic from One Eye, a global gateway telecom provider, due to what the FCC says is a persistent effort to facilitate illegal robocalls. This is the most drastic action that the FCC has taken against a carrier to date. It is also the final escalation in an ongoing process involving One Eye and its predecessor, PZ/Illum Telecommunications.

Read more >


REVOCATION EXPLANATION: FCC Poised to Take Action to Address TCPA Revocation Rules

In the latest news, the FCC has issued a new notice of proposed rulemaking (NPRM) seeking to clarify and expand consumer’s right to opt out of robocalls.

Read more >


ITS OFFICIAL!: Governor DeSantis has Signed the Amendment Killing the Florida Mini-TCPA!

With the new amendments in place the battle now turns to the courthouse where FTSA defendants will argue the amendment works backward in time via a retroactivity provision and seek to dismiss all pending putative FTSA class actions. 

Read more >


Get a recap of the latest contact center compliance news delivered monthly to your inbox. Subscribe here >

DISCLAIMER: The information on this page, and related links, is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

Conversion on Convoso

Request a Demo

Learn how you can maximize both compliance and productivity in your call center.

mofu script info