The Outbound Friction Survey Report

Convoso surveyed executives at outbound call centers with 20 or more agents to uncover the biggest friction points blocking conversations, slowing optimization, and limiting revenue at scale.

• Discover the top sources of outbound friction, including missed conversations, compliance pressure, and visibility gaps.

• See how pain points shift as agent count and revenue grow, from caller ID reputation issues to operational drag and performance accountability.

• Use the findings to identify where outbound performance breaks down and what high-performing teams prioritize to protect conversations at scale.