Contact Center Analytics

Flexible Call Center Reporting & Analytics Built for Taking Action

From out-of-the-box dashboards to advanced performance analytics, Convoso gives you reporting options that scale with your operation.

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Our customers say it best

"Convoso is loaded with features that don't exist out-of-the-box in other systems. It allows you to understand your data sources and look at list conversions in real-time on a dashboard. The lead reporting is unbelievable."
Heather Griffin Founder & CEO, Jenova Solar

Make more connections. Generate more sales.

Two ways to power performance

Out-of-the-box reporting & dashboards provide immediate visibility into agent, campaign, and lead performance with export-ready reports.

Advanced Analytics provide deeper segmentation, optimization-focused reporting and enhanced performance analysis for teams ready to move from visibility to real-time revenue control.

Real time insights

Whether you’re using foundational reporting or advanced analytics, tracking metrics trends in real time gives you the flexibility to change course toward greater profitability.

Easy accountability

From your customizable dashboard, admins and managers can schedule reports to automatically send key metrics to the call center owner and executive team.

Historical trends

Understand the big picture of agent, lead, and list performance by analyzing the data over the time period of your choice, whether that’s by the hour, day, week, month, quarter. Available across both reporting tiers.

The leading AI-powered sales platform for fueling growth

The Convoso difference

Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.

Powerful workflow automation

Best-in-class voicemail detection

Superior caller ID reputation management

Faster speed to lead

Robust compliance tools

Why Convoso?

More Conversations, Greater Engagement

Our industry leading dialer and AI-powered outbound + inbound sales tools deliver more contacts and orchestrate more omnichannel interactions so your teams can consistently meet growth targets.

Efficient Operations, Scalable Results

Our solution suite empowers running highly effective call center operations. Optimized lead, list, and campaign management; real-time actionable insights; and our differentiated automation framework drives more results.

A Proven, Trusted Partner

With our robust set of compliance tools, dedicated expert advisors, and decades of industry experience, we have a proven track record of ensuring our customers succeed.

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