Advanced Routing

Advanced lead routing software for outbound call center teams

Convoso’s advanced routing helps outbound teams maximize contact rates, boost conversions, and eliminate wasted dials

Our customers say it best

"All data provided within minutes of the agent being off a call is invaluable."
Matt Bowers, VP Operations, Dynamic Insurance Services

See all case studies

Make more connections. Generate more sales.

Smart lead-to-agent matching

Route leads based on skills, timing, source, or priority. Send high-value leads to your top agents. Prioritize hot or aged leads. Customize routing rules by campaign, language, geography, or time zone—so every lead has a better chance of converting.

Dynamic list prioritization

Work smarter, not just faster. Adjust dialing priorities based on list performance and lead behavior—automatically. Target leads are more likely to answer and push low performers to the back of the queue.

Multi-campaign logic

Managers access vital metrics related to leads, agents, inbound and outbound calls, and other data essential to running a successful campaign, such as dial level, drop rating, number of dialable leads, and where agent time is being lost.

Time-of-day & geographic routing

Keep agents productive across multiple campaigns. Let agents work multiple campaigns with logic that keeps the call flow seamless. When one queue slows down, another picks up—no idle time, no manual switching.

Compliance-smart routing

Prevent dialing leads outside legal windows, over-dialing contacts, or routing to agents without the right disclosures. Routing rules are built to help your team stay compliant and avoid costly mistakes.

The leading AI-powered sales platform for fueling growth

The Convoso difference

Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.