Compliance Is the New Competitive Advantage in Outbound

Convoso CEO and Co-Founder Nima Hakimi joined the Troutman Amin, LLP team on the Deserve to Win Podcast to discuss compliant outbound dialing, lead generation, operational performance, and how new technology is shaping the future of the industry.

During the conversation, Nima explains why compliance can be a competitive advantage, the need for a greater focus on exclusive, high-intent leads, and the importance of actively managing outbound technology to improve performance and reduce risk.

He also discusses how Convoso is integrating Voice AI agents and using generative AI internally to analyze granular performance data and surface insights that can help customers make better business decisions. 

Finally, he touches on his work on the R.E.A.C.H. board and the importance of giving responsible lead generators and call center operators a stronger voice within the industry. 

Watch the full interview

Interview starts at 34:28

About the Deserve to Win Podcast

Hosted by Troutman Amin, LLP, the Deserve to Win Podcast covers developments in consumer protection, privacy, telecommunications, and TCPA compliance, with conversations featuring leaders across the industries affected by them.