How Insurance Marketers Can Adapt to the New Outbound Reality

Convoso CEO and Co-Founder Nima Hakimi joined Bill DeCourcy and Chris Michelson on The IMC’s Voice of the Coalition Podcast to discuss how insurance marketers can adapt to the changing realities of outbound dialing.

The conversation focuses on the shift away from high-volume dialing and toward more strategic, responsible outbound practices. Nima explains why the old approach of simply “hammering away” is becoming less effective as carriers increase enforcement around spam labeling, call blocking, and number reputation.

He also shares why lead segmentation, caller ID reputation management, and disciplined compliance practices have become essential for outbound teams. Nima stresses the importance of prioritizing high-intent leads, using more thoughtful dialing cadences, monitoring number performance, and creating stronger feedback loops with lead providers to improve lead quality and campaign results.

The discussion explores the role of AI, and Nima shares how outbound teams can use it to improve operational oversight, identify performance patterns, and support more compliant agent conversations.

Watch the full interview

About The Insurance Marketing Coalition

The IMC is a steadfast advocacy organization whose mission is to ensure the ethical and legal marketing of insurance products to US consumers.