Does a Text Count as a Call Under the TCPA?Predictive Dialing, Campaign Automation, Compliance
Convoso for Salesforce™ unites the industry's #1 CRM with the best outbound dialing platform
Keeps every agent productive and every campaign profitable and compliant
4x your contact rates today!
Convoso for Salesforce increases agent productivity
Run your contact center seamlessly without leaving Salesforce
How Convoso for Salesforce works
Predictive dialing performance optimizes agent productivity
Agents spend more time in live conversations and less time waiting between calls with Convoso's predictive dialing that offers <5-second speed-to-lead, 97% superior answering machine detection (AMD) accuracy that navigates iOS call screening challenges, and intelligent voicemail drops.
Convoso customers experience significantly reduced risk of spam or scam flagging - a challenge that other dialers simply can’t overcome. This translates into improved call trust and teams able to reach prospects faster than any other dialer on the market.
Integrated data & agent experience with advanced campaign management
Empowers campaign admins to confidently orchestrate and automate campaigns with the Convoso outbound engine running behind the scenes - to keep call cadences in sync and performing. This saves managers' hours of time typically wasted on manual list imports and configuring call attempts and re-try logic; and avoids frustrations related to crude call cadences that don't work.
Robust compliance & intelligent number management
Admins protect operational performance and profitability with automated guard rails and real-time insights powered by robust compliance tools and intelligent number management. Best-in-class compliance tools helps your outbound operations remain compliant - and avoid costly legal headaches when a contact center fails to adhere to Federal and State regulations.
Our customers say it best
4.5 / 5 ▪ 395+ reviews
4.5 / 5 ▪ 250+ reviews
4.5 / 5 ▪ 190+ reviews
4.5 / 5 ▪ 395+ reviews
4.5 / 5 ▪ 60+ reviews
The Convoso difference
Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.
Powerful workflow automation
Best-in-class voicemail detection
Superior caller ID reputation management
Faster speed to lead
Robust compliance tools
Convoso for Salesforce frequently asked questions
Convoso for Salesforce improves contact rates by embedding Convoso’s predictive and power dialing engine directly into Salesforce. This enables automated outbound campaign dialing, intelligent pacing, optimized attempt strategies, and number reputation management - capabilities Salesforce alone does not provide.
Unlike legacy CCaaS platforms that require agents to switch between systems, Convoso for Salesforce operates natively inside Salesforce via Open CTI. Agents stay entirely within Salesforce while the Convoso outbound campaign engine in the background, combining advanced dialing, compliance guardrails, and analytics without disrupting CRM workflows.
Agents handle inbound, outbound, and manual calls directly in Salesforce—no tab switching, dual logins, or manual activity logging. Calls automatically screen-pop the correct record and log as Salesforce Activities with full metadata, reducing after-call work. Admins benefit from cleaner data, enforced dispositions, callback management, and native Salesforce reporting without custom integrations.
SMB dialers typically offer basic click-to-call or simple power dialing with limited compliance and reporting. Convoso for Salesforce is designed for mid-market and enterprise outbound teams, delivering predictive dialing, advanced campaign logic, best-in-class compliance tools, and number management.
Convoso for Salesforce is well-suited for outbound-driven industries that rely on Salesforce as their CRM of record, including:
Insurance
Financial Services
Home Services
Other regulated or high-volume outbound contact centers with 20–250 agents
Request a demo today!
Latest news & resources
- Does a Text Count as a Call Under the TCPA?
- Pennsylvania Telemarketing Reform Bill Heads to Governor’s Desk
What’s Changing in TCPA, Telemarketing, and Privacy Compliance