ACM & MCM

Attempt and Message Control Managers help optimize dialing and voicemail outreach while protecting number reputation

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Maximize outbound performance while preventing over-dialing

For teams looking to improve dialing performance, Attempt Control Manager defines the maximum number of times the same number gets dialed, in a set time window, across every campaign and every duplicate lead record. Message Control Manager limits how many voicemails the system leaves for the same person. If voicemail limit is reached, calls can continue, but voicemail delivery is automatically suppressed until the window passes.

How Attempt Control Manager improves outreach

ACM allows for configuration of call attempt limits at the Consumer, Account, or Phone Number level - with blocks automatically resetting when the time-window passes. Live transfer and closer-queue calls are not counted. Configurable call attempt thresholds help reduce unnecessary call attempts - which also prevents contact centers from needlessly wasting telecom minutes by repeatedly dialing the same lead with no measurable outcome.

Understand performance with Attempt History and Block Logs

ACM also allows users to search, filter, and review historical attempt activity across Leads, Campaigns, and Channels for auditing and compliance tracking purposes. Attempt block logs are designed to track and log leads that have been blocked from outbound communication to ensure compliance with regulatory requirements. These logs provide visibility into which contact attempts were prevented by ACM rules, helping admins maintain a compliant calling strategy and prevent over-contacting.

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