In our highly regulated outbound sales environment, consumer consent isn’t just a best practice—it’s essential for promoting compliance and avoiding costly penalties. The creation of the FCC’s Reassigned Numbers Database (RND) reflects a growing need for precision and compliance when reaching out to potential customers.

Convoso’s RND Lookup tool is designed to help outbound sales teams maximize their reach, optimize campaign effectiveness, and protect against compliance pitfalls.

The cost of overlooking reassigned numbers

Every year, around 35 million U.S. phone numbers are disconnected and reassigned. This means about 100,000 phone numbers are potentially placed back in circulation every day.

For organizations that rely on outbound calls and texts to connect with prospects, the stakes are high: calling a reassigned number without verified consent puts you at risk of violating the Telephone Consumer Protection Act (TCPA), with penalties ranging from $500 to $1,500 per call or text. These seemingly minor missteps can snowball into multi-million dollar class-action lawsuits.

One of the biggest challenges with reassigned numbers is the uncertainty around who actually owns the number. If a consumer no longer uses a phone number but it remains in your lead database, calling it could lead to unwanted interactions and, worse, costly legal ramifications.

Convoso’s RND Lookup tool directly addresses this gap, enabling outbound teams to scrub leads efficiently and keep compliance front and center.

What is the FCC’s Reassigned Numbers Database?

The FCC launched the Reassigned Numbers Database as a “safe harbor” for outbound dialers, helping companies avoid calling or texting consumers who do not wish to be contacted. The database offers an easy way to check if a number has been reassigned, thus avoiding calls that could lead to fines or legal troubles.

Companies can instantly verify whether the consent to call is still valid by using Convoso’s RND Lookup tool, giving their business a safeguard against TCPA violations.

How Convoso’s RND Lookup works

Convoso’s RND Lookup integrates with the FCC’s Reassigned Numbers Database, streamlining the process of managing consent for your outbound campaigns. The tool verifies and scores every lead in your contact list, identifying potential issues with reassigned numbers. By confirming ownership every 30 days, you can maintain a robust compliance strategy without compromising on conversion opportunities.

Key Benefits of Convoso’s RND Lookup

Target the right audience for better results

Convoso’s RND Lookup ensures your team only contacts the correct phone owner, which means you’re calling people who are genuinely interested in your offerings. This strategic approach enhances both consent management and conversion rates, so your team spends less time chasing dead leads.

Streamline compliance and manage consent efficiently

By regularly verifying numbers, you reduce the risk of calling individuals who don’t want to hear from you. Convoso’s RND Lookup simplifies compliance, supporting more effective consent management and significantly reducing the risk of costly fines.

Expand your reach without risking compliance

Access to an extensive database of disconnected numbers allows you to identify fresh prospects, thus expanding your audience base while staying compliant.

Achieve peace of mind with a safe harbor

Convoso’s customizable rules help keep your operations compliant by avoiding calls to disconnected numbers, establishing a “safe harbor” for your outbound efforts. The RND Lookup feature protects your brand and ensures you’re operating within TCPA guidelines.

Close more deals with a smarter workflow

Alongside RND Lookup, Convoso provides features like call recording, dynamic scripting, automated call routing, and omnichannel campaign management. These tools streamline your operations and help your team convert leads into loyal customers more effectively.Protect your bottom line and enhance customer experience

Convoso’s RND Lookup tool not only helps you avoid potential TCPA penalties but also strengthens your approach to outbound marketing. By leveraging the Reassigned Numbers Database, Convoso enables your team to focus on quality leads, minimize legal risks, and maintain trust with consumers.