What is an auto dialer in a call center?

An auto dialer is software that automatically dials phone numbers from a contact list and connects answered calls to available agents. It eliminates the need for manual dialing, helping increase efficiency and agent productivity. Different types of auto dialers use pacing algorithms to adjust dialing based on agent availability and campaign goals. They are designed to maximize talk time while minimizing idle time. Many solutions also include features for compliance, call monitoring, and performance tracking.