Cheat Sheet to Contact Center Acronyms

The contact center industry is filled with jargon and acronyms that can be overwhelming. Whether you're in sales or customer service, this handy guide provides a quick reference to essential terms from TCPA compliance to the most important call center KPIs.

• Decode industry jargon: Quickly understand key contact center acronyms and terms.

• Stay compliant: Get clarity on compliance-related abbreviations like TCPA and PEWC to ensure you’re following regulations.

• Boost team training: Improve your team's industry knowledge and shared understanding of key acronyms.