Best Practices, Technology, and Tools for Managing Productivity of Remote Agents
In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents.
Call center experts Heather Griffin, SVP Inside Sales at Momentum Solar, and Chief Product Officer at Convoso, Bobby Hakimi, share their knowledge and experience about getting the most from your virtual dialer and valuable advice about managing agents who work from home.
Some Key Topics covered in the info-packed 30-minute webinar:
- Technical Requirements for a Work from Home Call Center
- Communication best practices for your remote team
- Accountability tools when managing work from home agents
- Real Time Reporting Tools
- Dynamic Scripting and State Filters
- Time Clock Monitoring
- Disposition and Pause Time Reporting
- Agent Performance Reporting
- List Conversion Report
- Employee Engagement for the at-home call center agent
- And more