The Next Generation Call Center: Best Practices from Lead Gen Experts

Convoso brought together outbound call center experts Michael Velardi and Heather Griffin to discuss with Nima Hakimi what it takes to be a next generation call center. LeadsCouncil Executive Director, Rob Seaver, moderates.

Key points addressed:

  • How to maximize agent efficiency in this world of virtual operation

  • How to make sure you are hitting ROI as compliant leads grow more expensive

  • Why it is getting harder to reach your customers with call blocking/flagging and what you can do about it

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