The Next Generation Call Center: Best Practices from Lead Gen Experts
Convoso brought together outbound call center experts Michael Velardi and Heather Griffin to discuss with Nima Hakimi what it takes to be a next generation call center. LeadsCouncil Executive Director, Rob Seaver, moderates.
Key points addressed:
How to maximize agent efficiency in this world of virtual operation
How to make sure you are hitting ROI as compliant leads grow more expensive
Why it is getting harder to reach your customers with call blocking/flagging and what you can do about it