STIR/SHAKEN & Call Blocking: What lead gen call centers need to know

Convoso assembled experts to share perspectives on how to operate an effective and COMPLIANT call center in 2020.  Find out how STIR/SHAKEN will impact call centers and what you need to do to manage your Caller ID reputation to address call blocking issues.

Key points addressed:

• What is STIR/SHAKEN and how does it work?

• What do call centers need to do to prepare for STIR/SHAKEN?

• What’s the difference between STIR/SHAKEN and Call Blocking?

• The Reality of Call Labelling and Call Blocking

• What’s a compliant-minded call center to do?

DISCLAIMER: The information on this page, and related links, is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

Download the slide deck from this presentation

Listen to the Robokiller Call Example we talked about in the webinar.