STIR / SHAKEN & Call Blocking: Make sure your calls are getting through

 

Convoso once again assembled experts to discuss the hot topics on the minds of outbound call center operators. Find out how STIR/SHAKEN will impact call centers and what you need to do to manage your Caller ID reputation to address call blocking issues.

Key points addressed:

  • What is STIR/SHAKEN and how does it work?

  • What do you need to do to be ready for STIR/SHAKEN?

  • Why is call blocking becoming an ever-increasing problem?

  • What can call centers do to avoid call blocking?

 

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