STIR / SHAKEN & Call Blocking: Make sure your calls are getting through
Convoso once again assembled experts to discuss the hot topics on the minds of outbound call center operators. Find out how STIR/SHAKEN will impact call centers and what you need to do to manage your Caller ID reputation to address call blocking issues.
Key points addressed:
What is STIR/SHAKEN and how does it work?
What do you need to do to be ready for STIR/SHAKEN?
Why is call blocking becoming an ever-increasing problem?
What can call centers do to avoid call blocking?