2022 was our inaugural year covering the compliance news that impacts outbound contact centers. As a premium solution provider, we have long been focused on keeping our technology and our customers up-to-date with the evolving regulatory landscape.
Sales and lead generation teams need to keep compliance top of mind as they reach out to potential customers. In 2022, one of the biggest and most consistent topics to hit the news was the growing number of states passing regulations that act as mini-TCPAs, aimed at protecting their residents from unwanted telemarketing calls.
Below are some to the top compliance stories since our coverage began in July.
State Regulations and Mini-TCPA’s
New York Passes Telemarketing Law Requiring Up-Front DNC Disclosures
Michigan Mini-TCPA on the Horizon? State Considers New Bill
Michigan’s More Comprehensive Mini-TCPA Bill: What It Is and What It Could Mean for Lead Gen
Washington State Enacts Its Own Mini-TCPA Law: Eric Troutman on What Call Centers Need to Know Now
Oklahoma and Washington Add to Pile-On of Stringent “Mini-TCPA” Laws
Texas Doubles Down on TCPA Violations
Outbound Contact Center Compliance News
Lead Generation Compliance Experts Discuss Latest Developments and What to Look for in 2023
FCC Unanimously Declares Ringless Voicemails Are Covered By TCPA, Require Consumer Consent
FCC Solicits Public Comment on Robotext Regulations
The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.
To stay ahead of the latest news relating to your contact center’s outreach, including the accumulating state-based regulations, subscribe to our monthly Compliance Update.
