Panel Discussion at Lead Generation World
Lead Generation World (LGW) 2020 set the stage for players in the lead gen space to share experiences and to learn from one another about ways to improve our industry at this dynamic trade show.
LeadsCouncil Executive Director Rob Seaver moderated a panel discussion on “The Three Efficiencies That Drive Call Center Performance… and How to Improve Them” featuring lead gen call center experts Nima Hakimi (Convoso CEO and CoFounder) and Juan Rivera (Sr Customer Success Manager).
Watch the panel discussion below to learn more about Lead Efficiency, Agent Efficiency, and Management Efficiency, and tips for improving performance for these drivers of call center profitability. Don’t have time to watch? Download our one-page quick summary of the three efficiencies that drive call center performance.
Lead Generation World (LGW) is the home for lead generators, performance marketers, and the service providers that support their efforts. LGW brings together the brightest minds in the industry and those that want to improve their lead generation campaigns from creation to close. LGW’s primary focus is to help Advertisers and Lead Buyers successfully navigate the lead generation ecosystem by providing highly targeted and insightful content alongside exclusive networking opportunities with companies that can support their efforts.
The LeadsCouncil is an independent association, whose members are companies in the online lead generation industry from buyers to sellers, technology solution providers and investment professionals. All members are united in a common goal of promoting best practices and fostering trust regardless of vertical.