Contact Center Compliance News_Convoso

We aim to highlight the importance of due diligence in lead campaigns and to keep our customers and industry associates up-to-date with the compliance news reported for our industry. This article is reprinted here for our readers from the blog TCPA Monitor, courtesy of our legal partners Mac Murray & Shuster LLP. The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

UPDATE: Michele Shuster has a follow-up video with more information on outcomes and actions taken to date.


2022 National Association of Attorneys General Robocall Summit

Michele Shuster, Partner, Mac Murray & Shuster LLP

by Michele Shuster

Two days were spent meeting with regulators representing State AG offices, the FTC, FCC, and a number of consumer groups at the National Association of Attorneys General Robocall Summit.

Well, one thing is for certain: regulators are united in stopping not just illegal robocalls but any unwanted robocalls as well. When the discussion turns to how they believe robocalls are destabilizing consumers’ mental health, this lets you know just how serious they are in trying to regulate and enforce within the teleservices and performance marketing industries more heavily.

Watch to learn more about what this means for you and your company, how to create a defendable position, and what to do if you receive a complaint.



Get blog articles delivered to your inbox in our monthly roundup of the Convoso omnichannel contact center blog for insights on all the latest trends, tips, and more.  Subscribe to the Convoso blog.


Conversion on Convoso

Request a Demo

Learn how you can maximize both compliance and productivity in your call center.

mofu script info