Is your remote call center achieving high productivity?
Could it improve?
Kick it into gear with our new ebook, loaded with practical guidance on running a successful lead generation call center.
Many call centers switched to virtual operations in response to the 2020 COVID-19 pandemic shutdown. Convoso customers have reported a smooth transition and many are seeing improved productivity. Some have decided that the change is permanent, and some will continue as hybrid operations, with agents at-home and in a call center office.
In this complimentary 30+ page guide, we share best practices to profitably operate a work from home outbound call center operation that maximizes the productivity of at-home agents. You’ll learn about:
- Resources That Drive Remote ROI – Tech Recommendations, Productivity Tools, Essential KPI Reports
- Tips for Managing Your Virtual Team for Optimal Performance
- Compliance Guidelines for WFH
- Future Trends in Virtual Call Center Operations
- Remote Call Center Checklist
With the right tools and support you can optimize your cloud-based dialer, and manage your at-home team so they are focused, motivated, and productive.
It may be easier than you think.