Built In LA interviews Convoso”s amazing engineering leadership and the ambitious plans they have to launch a new advanced AI product in 2021.
Automation has spurred Convoso”s success thus far. Where do they go from here?
According to the team, 2021 is all about AI, chatbots and a bigger talent pool.
Can something be too efficient?
If so, that’s news to Bobby Hakimi, co-founder and chief product officer at Convoso, a cloud-based call center software company.
Hakimi and his team have built an application to make outbound call center agents’ lives more efficient by automatically dialing numbers in a strategic cadence while weeding out disconnected numbers. By his estimate, Convoso allows users to connect with hundreds of customers a day — a far cry from the few they could reach by dialing manually.
But why stop there?
As the world changed dramatically in 2020, Convoso’s tech team was eyeing a change of its own. The next logical step in continuing its automation plans, the team agreed, was introducing a much more advanced AI product over the next few months…
To accommodate those lofty goals, the company said its tech team doubled its headcount…
Built In LA connected with the [Convoso engineering leadership] to find out what the leaders have planned for 2021, how their teams can expect to see their careers flourish and why they can’t get enough of the tech they’re building.
Read the full interview on Built In LA
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