In our third customer workshop on March 17, Convoso presented a panel of product experts to discuss managing agent and dialing efficiency.
Efficiency and costing your bottom line go hand in hand.. but are you operating at the highest efficiency in terms of both your agents and call cadency?
To educate our customers on how to boost efficiency, our experts: Product Marketing Director Tyler Hinton, Manager of Customer Success Daniel Steinman, and Sr. Learning and Development Specialist Jen Knight came together to discuss common problems they see and what you should be doing to fix them.
The Convoso workshop covered these key areas:
- Utilizing Agent Success Report to evaluate agent efficiency
- Employing Auto Logout functionality
- Analyzing call logs to evaluate rate dialer efficiency
- Power vs predictive dialing
Stay tuned for the next customer exclusive workshop.
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