Company Updates

As businesses around the world focus on health and safety in response to the novel coronavirus (COVID-19), we want you to know how we are supporting our customers and employees.

Here are the steps we are taking to ensure business continuity, service, and support, as well as to protect the safety and health of our employees.

  • Convoso will remain in full operation and maintain all regular services to our customers. For the safety of our employees, we will be implementing our new Work-from-Home Plan beginning Tuesday, March 17.  Careful planning and preparation by our team will allow a smooth transition with little impact to workflow. The plan includes our private virtual network, video-conferencing, and virtual meetings to sustain business continuity for our customers.
  • The Convoso Business Continuity Plan ensures that our Customer Success and Support teams will continue to be available to you.  As always, you may contact your Customer Success Manager via their phone or email for product guidance and help in configuring your software for optimal performance. For technical issues you can contact Support by emailing
  • We have formed an internal COVID-19 Response Management Taskforce that meets daily to review guidance from government agencies and health authorities to make sure that our policies and practices keep our teams safe and healthy; to align and manage cross-functional responses; and to share ongoing communication around Convoso’s COVID-19 response.
  • We have issued new protocols for employee business travel that are intended to limit and reduce the potential of exposing our team members, customers, or business guests to unnecessary risk. We have suspended all international travel and seriously restricted domestic business travel. All business and customer meetings can and should be done as virtual meetings via call/video-conference.

We wish you and your employees safety, health, and continued growth during this period.

To learn more about how to make the transition to a virtual call center, and for tools and best practices on managing the productivity of remote agents, please visit our Work from Home [WFH] page.

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