Avoiding Legal Risks: Crafting a Strong Do Not Call Policy for TCPA Compliance

The following article, authored by Convoso Head of Compliance Paul St. Clair. was originally published in the Law Journal Newsletter, and subsequently in Law.com (1.2M monthly online visitors).

Ensuring robust DNC compliance protects an organization's reputation and increases consumer trust. Below is a practical guide for building and implementing DNC policies that ensure compliance and reduce liability.

Class-action lawsuits in 2024 over alleged Telephone Consumer Protection Act (TCPA) violations have risen for the second consecutive year. In October alone, a record-breaking 115 TCPA class-action cases were filed, starkly contrasting the 62 cases filed during the same month two years prior. According to TCPA World, 915 TCPA class actions were filed this year through October, compared to 760 during the same period last year.

With changes to TCPA regulations in 2025, TCPA lawsuits will likely ramp up even further. This trend highlights the growing importance of compliance for organizations engaging in telemarketing activities.

A strong Do Not Call (DNC) Policy is vital to comply with the TCPA. Ensuring robust DNC compliance protects an organization's reputation and increases consumer trust. Below is a practical guide for building and implementing DNC policies that ensure compliance and reduce liability.

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