Contact Center Compliance Watch – October 2024
Convoso
We aim to keep our customers and industry associates up-to-date with compliance news relevant to our industry, reported by Convoso and including curated news for our readers, courtesy this month from MacMurray & Shuster, Troutman Amin LLP, and Womble, Bond, Dickinson.
Do courts have to defer to the FCC’s TCPA interpretations? SCOTUS to decide
SCOTUS has agreed to review a case that will determine the deference courts must give to FCC interpretations of the TCPA. In McLaughlin Chiropractic Associates v. McKesson Corporation, the Court will consider whether the Hobbs Act requires district courts to accept the FCC’s legal interpretations of the TCPA.
Deadline reminder: Two big changes to the TCPA are slated to take place in 2025
On January 26, 2025 a new rule will become effective preventing marketing calls using regulated technology unless the consumer has specifically requested to hear from “no more than one identified seller” on a consumer form. Second, on April 11, 2025 a new set of rules will go into effect requiring businesses to take expansive steps to stop calls at a consumer’s request.and it is critical companies making outbound calls (or texts) understand these new rule
TSR recordkeeping rules, Effective as of October 15, 2024
Review the expanded list of records and records needed for proper consent for all telemarketing calls (both inbound and outbound)
FCC’s revocation rules set to take effect April 2025
In February 2024, the FCC adopted a Report and Order imposing new TCPA compliance rules for handling consumer revocation requests for calls and texts, effective April 11, 2025. These rules require that text senders honor opt-out requests promptly using specific keywords (e.g., stop, quit, unsubscribe).
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DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.